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Setup stuck on “waiting for tracking data”

What to check when a test lead isn’t being detected.

This step is waiting for a lead submission from a page running your snippet. If it's stuck, no qualifying submission has been detected yet.

Fixes

  1. Submit a test lead on a page that has the snippet — use one of your real forms with a test email.
  2. Check for an iframe form. By far the most common cause is a form embedded in an iframe with the snippet only on the parent page. The snippet needs to run inside the form too. See snippet placement.
  3. Use the same session. Start the visit and submit the form in the same browser window without clearing cookies in between.

When a lead is detected, this step completes and syncing begins.