Setup stuck on “waiting for tracking data”
What to check when a test lead isn’t being detected.
This step is waiting for a lead submission from a page running your snippet. If it's stuck, no qualifying submission has been detected yet.
Fixes
- Submit a test lead on a page that has the snippet — use one of your real forms with a test email.
- Check for an iframe form. By far the most common cause is a form embedded in an iframe with the snippet only on the parent page. The snippet needs to run inside the form too. See snippet placement.
- Use the same session. Start the visit and submit the form in the same browser window without clearing cookies in between.
When a lead is detected, this step completes and syncing begins.